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Return & Replacement Policy

We stand behind the leather we send. If something isn't right, we make it right with a replacement.

The short version

21-day window. Report any problem on or before 21 days from the day your order is delivered.
Replacement, not a cash refund. Where a return is accepted, we send you a replacement — we do not refund money.
Genuine issues. This covers leather that arrives damaged, wrong, or not as graded/described on the product page.

How it works

1. Tell us within 21 days

2. Return the item

We confirm the return and guide you on sending the leather back to our Onitsha or Aba warehouse — keep it in its original condition.

3. We replace it

Once we receive and check the item, we dispatch a replacement of the same product (or an agreed alternative of equal value).

Good to know

Because leather is a natural material, small, natural marks and slight grain or shade differences are part of a genuine hide — these are not defects, and we photograph and grade each piece honestly so you know what you're buying before you pay.

Items must be returned within 21 days of delivery and in the condition they were received (unused and uncut). Cut-to-order or custom-cut pieces can only be replaced if they arrived damaged or were the wrong item.

Prefer to inspect before you buy? You are always welcome to pick up free and choose your leather in person at Ochanja Market, Onitsha or Ariaria International Market, Aba.

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Nigerian Genuine Leather

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